Fast, reliable solutions – and prepared in case of an emergency
Our Repair Services provide all service tasks over the entire product lifecycle, from the functional maintenance to the increase of performance. Benefit from our high quality support either at your premises, our headquarters or at a certified Siemens repair workshop.
Our service experts analyze, repair, maintain and optimize your components on Siemens manufacturer level, so that costly downtimes are to be avoided and you can maintain maximum productivity of your plant.
Your benefits at a glance
- Repairs on the high quality level of the manufacturer.
- Transparency over the services carried out, and the parts used through repair reports.
- Worldwide network of certified workshops.
- Warranty claims for the carried out repair service.
- For motors and gears also for cross-vendor repairs.
Extended Repair Services
Partner Management
Partner management Program for Motor repair partner and external Drive repair partner
General Program Information
To tailor our Partner Program perfectly to the requirements of our customers, the certification as "certified and authorized partner " encompasses various Service Modules within a Partner Program, each of which has its own technical competences for extensive product know-how for Repair, Service and Fault-clearing at our customers.
And as well as sales channel for our LDA Service Portfolio
As a certified and authorized Partner you help us to guarantee our customers' plant availability throughout the world. You stand for individual, high-quality customer support from experts with specific know-how.
Certified and authorized Partners with the "High Voltage Motor - Repair Service" specialization offer the customer competent repair and maintenance work on Siemens drive technology products. As a certified repair company, you conduct standard repairs on Siemens Products selected from the Service Modules and are the point of contact to restore plant availability when a fault occurs. With staff undergoing continuous training, access to original spare parts and solution-oriented action, you support the customer throughout the entire product life cycle as Siemens' partner.
For Drives, the scope of service for external partners is limited to GH180 air-cooled drives which includes basic maintenance, basic troubleshooting and commissioning.
Business Models
For each service and the selected Service Portfolio their have to be arranged the business model between the Partner and the responsible Siemens Region Contact (Regional Partner manager) in acting the partnership.
Business model - "Authorized Services" (for motors & drives) means:
Authorized Services are Services to be performed by the partner only in order and behalf of Siemens. Customer contact and invoicing is organized by Siemens.
Business model - "Own Services" (for motors) means:
Own Service are Services, which are provided by the partner to own customers, customers from Siemens or in order of Siemens, on behalf of partners name and invoicing.
Partner benefits
Partner get access to Siemens Tools for:
- Ordering of spares = Spares on Web (SOW)
- Ordering of spare & repair parts
- Quality reporting = WebDelta5.0
- Drawings and documentation will be provided free of charge
- Training for Equipment
- Additional businesses
The access on these tools will given by the “user request for external partners” by the regional Siemens CS Partner manager.
Special Investigation
Special Investigation
Sometimes the standard statement on the detected cause of error is not sufficiently for a repair. In this case there is the option to apply for a special investigation.
The special investigation is particularly suitable for root cause analysis of problems for the occurence of which no explanations have been found so far.
A special investigation is aimed at reproducing the problem, determining and communicating the cause of failure, as well as deriving sustainable measures from this.
The execution is usually performed by Siemens.
Your benefit
- Identification of error causes.
- Reduction of expensive subsequent and repetitive errors.
- Full transparency for cost-intensive failures.
Proceed as follows
Are you interested in these services? If you are, contact your local Siemens Contact Person. They will be glad to help and are available for more detailed information about this service.
Please note: Special Investigation is a chargeable Service.