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Repair Services

Siemens repair services comprise all measures of examination and possibly restoring agreed functionalities of a product. As part of repairs, improvements of the functionality are also possible.

The Siemens experts analyze, repair, maintain and optimize your components on Siemens manufacturer level. They take on all service tasks over the entire product lifecycle, from the functional maintenance right up to increase of performance.

Whether for manufacturers, operators or preventive maintenance engineers – embedded in the worldwide Siemens expert network, specialists jointly work out a customized service package which, if desired, also includes the complete service processing. This makes the investment in separate service infrastructure obsolete.

Your benefit

  • Repairs on the high quality level of the manufacturer.
  • Transparency over the services carried out, and the parts used through repair reports.
  • Worldwide network of certified workshops.
  • Warranty claims for the carried out repair service.
  • For motors and gears also for cross-vendor repairs.

Extended Repair Services

Functional repairs

The functionality of the Siemens products installed in your machines have to be regularly checked or have to be quickly operated again after a failure. However, downtime costs money and obstructs the ongoing operation. With our service and support services you reduce these costs and secure availability. For function repairs we concentrate on the fastest-possible restoration of the function of your electronic components.

Being the original manufacturer, we also use the same high quality standards as for the production process. Thus, we only use Siemens original parts and original parts from certified suppliers. Part of our services are also comprehensive function and system checks after the repair. You have therefore more reliability for your production and all this at a attractive price.

Your benefit

  • Economical repairs.
  • High availability of your machines.
  • High quality standards by Siemens.
  • Worldwide presence of our services.
  • Comprehensive repair report.

Proceed as follows

Are you interested in these services? If you are, contact your Siemens Contact Person. They will be glad to help and are available for more detailed information about this service.

Partner management Program for Motor repair partner

General Program Information

To tailor our Partner Program perfectly to the requirements of our customers, the certification as "certified and authorized partner " encompasses various Service Modules within a Partner Program, each of which has its own technical competences for extensive product know-how for Repair, Service and Fault-clearing at our customers.

And as well as sales channel for our LDA Service Portfolio

As a certified and authorized Partner you help us to guarantee our customers' plant availability throughout the world. You stand for individual, high-quality customer support from experts with specific know-how.

Certified and authorized Partners with the "High Voltage Motor - Repair Service" specialization offer the customer competent repair and maintenance work on Siemens drive technology products. As a certified repair company, you conduct standard repairs on Siemens Products selected from the Service Modules and are the point of contact to restore plant availability when a fault occurs. With staff undergoing continuous training, access to original spare parts and solution-oriented action, you support the customer throughout the entire product life cycle as Siemens' partner.

Business Models

For each service and the selected Service Portfolio their have to be arranged the business model between the Partner and the responsible Siemens Region Contact (Regional Partner manager) in acting the partnership.

Business model - "Authorized Services" means:
Authorized Services are Services to be performed by the partner only in order and behalf of Siemens.Customer contact and invoicing is organized by Siemens.

Business model - "Own Services" means:
Own Service are Services, which are provided by the partner to own customers, customers from Siemens or in order of Siemens, on behalf of partners name and invoicing.

Partnership requirements

Aligned business development and targets between Siemens RC and Partner valid for 2-5 years.(to be defined in regional Partner contract - Addendum "Other regional conditions")

Commitment to Segment Partner revenue guideline: min. € '200 to reach within the 1. year from issue of Partner Certificate 

Development of common business models to improve customer support and satisfaction (e.g. Service contracts).

Commitment to KPI's (incl. Reporting) to reach the common targets and realization of new business models. (to be defined in regional Partner contract - Addendum "Reporting").

Partner benefits

Partner get access to Siemens Tools for:

  • Handling of Field Service activities = SIROT
  • Ordering of spares = Spares on Web (SOW)
  • Ordering of spare & repair parts 
  • Quality reporting = WebDelta5.0
  • Drawings and documentation will be provided free of charge
  • Training for Equipment
  • Additional businesses

The access on these tools will given by the “user request for external partners” by the regional Siemens CS Partner manager.

Special Investigation

Sometimes the standard statement on the detected cause of error is not sufficiently for a repair. In this case there is the option to apply for a special investigation. 

The special investigation is particularly suitable for root cause analysis of problems for the occurence of which no explanations have been found so far. 

A special investigation is aimed at reproducing the problem, determining and communicating the cause of failure, as well as deriving sustainable measures from this. 

The execution is usually performed by Siemens. 

Your benefit

  • Identification of error causes.
  • Reduction of expensive subsequent and repetitive errors.
  • Full transparency for cost-intensive failures.

Proceed as follows 

Are you interested in these services? If you are, contact your local Siemens Contact Person. They will be glad to help and are available for more detailed information about this service.

Please note: Special Investigation is a chargeable Service.

Optimization

General Overhaul

With the general overhaul you protect your production from failures
A long service life is expected from machines and plants. However, the service life of individual components is limited and usually shorter than the projected machine/plant life. To achieve longer availability, we recommend to carry out planned general overhauls of the Siemens products installed in your machines or plants and we offer them at very favorable conditions. For the planned general overhaul, the wear and tear parts are replaced according to service life statement in order to avoid unplanned downtime.

Proven quality

The consistent improvement of our processes and checks helps us to continuously improve our quality. We manufacture products by strictly complying with the applicable quality regulations. This proven quality in the rough industrial environment can only be achieved by the product manufacturer.

Long-term investment security

A general overhaul prolongs the runtime of your machines/plants and secures your investments.

Your benefit

  • Avoiding failure through replacement of wear and tear parts.
  • Reduced unplanned plant downtime.
  • Increased production reliability.
  • Extended availability of your machines/plants/systems.
  • Reduced lifecycle costs.

Proceed as follows

Are you interested in these services? If you are, contact your Siemens Contact Person. They will be glad to help and are available for more detailed information about this service.