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Support Services

Overview

Within the framework of Online and Technical Support, Siemens Large Drives Applications offers a wide range of services.

Your benefits

  • Transfer of know-how and experience by Siemens experts
  • Highest plant availability
  • Clear time and costs reduction as well as highest level of safety

Contact

Your Siemens Contact Person is happy to answer questions on the Support Services.
Create a Support request.

Technical Support

With the Siemens Technical Support Services you get a comprehensive support directly from the product manufacturer. Our Siemens Experts help you to overcome common challenges such as:

  • how to get fast access for trouble shooting
  • how to get help in different languages
  • how to get support for my mature installed base

Creation of a Support Request

With the Support Request form in Online Support you can ask your question directly at the Technical Support and without deviations. You have to describe your question in a few guided steps and you will instantly receive possible solution suggestions in the form of:

  • FAQs,
  • application examples,
  • manuals or
  • from current product notes.

Click here to create a Support Request.

Overview

Basic support through regional hotlines

  • Available in local language
  • Reaction time upon availability of specialist
  • Knowledge on local installed base and corresponding industrial portfolio
Your Siemens Contact Person is happy to answer questions on the Support Services.

Worldwide premium hotline support hubs

Headquarter  Germany +49 (911) 895 7222
Hub America USA +1 (800) 333 7421
Hub Asia China +86 (0) 21 5848 5775 (for converters)
+86 (0) 22 23901999 (for motors)

Our offering

Expert know-how available at your local hotline for all questions on Siemens LDA products, systems and services.

  • 1 hour basic support free of charge
  • 1 hour extended support
  • Priority call-back for service contracts customers
  • Support for mature products (subject to charge)
  • Interface to Remote Support Services

Online Support

Product information always available

Your challenges

  • Getting the necessary specific technical information easy and fast
  • No space and efficiency to store all available paper technical documents (e.g. manuals)
  • Make sure your systems are updated with the latest SW and FW versions

Our offering

Online Support is an information portal for products & services and available 24/7

  • Download of product information, manuals, etc.
  • FAQ
  • Personalized “mySupport” with registration – e.g. to get a lifecycle overview to your installed base
  • Interface to Support Request for further help

Your benefits

  • Reduce engineering time: Unrestricted access to programming, configuration and application examples
  • Manuals and update info always available: Online Support brings together all technical information and our know-how about your products
  • Concrete clear answers: Thanks to FAQs, simple search mechanisms and application examples

How it works


Your Siemens Contact Person is happy to answer questions on the Online Support.