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Support and Consulting Services

Exactly the right level of support, precisely tailored to suit your needs

From easily accessible product information and experience sharing in the LDA Portal to fast troubleshooting and expert hotlines – we have your service needs covered. And if you are looking for 24/7 support for your critical assets, a Service Agreement might be just the solution you are looking for. So, no matter what your support need is, we are here to help.

Online Support

In our Information and Download Center you can find readily available product and service information with descriptive examples. You might already find what you are looking for here, and there will be no need to contact a Service Expert. The LDA Portal provides a comprehensive range of information and a platform to exchange your experiences with other users.

Our offering

The Information and Download Center is an information portal for products & services and available 24/7. It includes:

  • Download of product information, manuals, etc.
  • FAQs
  • Interface to Support Request for further help

Your benefits at a glance

  • Reduced engineering time: Unrestricted access to programming, configuration and application examples
  • Manuals and update info always available: Online Support brings together all the technical information and know-how about your products
  • Never miss an update: Make sure your systems are always updated with the latest SW and FW versions
  • Clear, concrete answers: Thanks to FAQs, simple search mechanisms and application examples  

Technical Support

The Siemens Technical Support Services provide comprehensive support directly from the product manufacturer. Our Siemens Experts help you to overcome common challenges such as:

  • How to get fast access for troubleshooting
  • How to get help in different languages
  • How to get support for your mature installed base

Creation of a Support Request

With the Support Request form in Online Support, you can ask Technical Support your question directly. Just describe your question in a few guided steps and you will instantly receive possible solution suggestions in the form of:

  • FAQs
  • Application examples
  • Manuals
  • Current product notes

24/7 On-Call Service

To provide you with the highest support for your critical assets, we have implemented a central 24/7 On-Call Service for certain technologies and industry products. As part of a Service Agreement, you will receive immediate support from one of our competent Service Experts.