Within the framework of Online and Technical Support, Siemens Large Drives Applications offers a wide range of services.
- Transfer of know-how and experience by Siemens experts
- Highest plant availability
- Clear time and costs reduction as well as highest level of safety
With the Siemens Technical Support Services you get a comprehensive support directly from the product manufacturer. Our Siemens Experts help you to overcome common challenges such as:
- how to get fast access for trouble shooting
- how to get help in different languages
- how to get support for my mature installed base
Creation of a Support Request
With the Support Request form in Online Support you can ask your question directly at the Technical Support and without deviations. You have to describe your question in a few guided steps and you will instantly receive possible solution suggestions in the form of:
- application examples,
- manuals or
- from current product notes.
Click here to create a Support Request.
Basic support through regional hotlines
- Available in local language
- Reaction time upon availability of specialist
- Knowledge on local installed base and corresponding industrial portfolio
Worldwide premium hotline support hubs
|Headquarter||Germany||+49 (911) 895 7222|
|Hub America||USA||+1 (800) 333 7421|
|Hub Asia||China||+86 (0) 21 5848 5775 (for converters)
+86 (0) 22 23901999 (for motors)
Expert know-how available at your local hotline for all questions on Siemens LDA products, systems and services.
- 1 hour basic support free of charge
- 1 hour extended support
- Priority call-back for service contracts customers
- Support for mature products (subject to charge)
- Interface to Remote Support Services
Product information always available
- Getting the necessary specific technical information easy and fast
- No space and efficiency to store all available paper technical documents (e.g. manuals)
- Make sure your systems are updated with the latest SW and FW versions
Online Support is an information portal for products & services and available 24/7
- Download of product information, manuals, etc.
- Personalized “mySupport” with registration – e.g. to get a lifecycle overview to your installed base
- Interface to Support Request for further help
- Reduce engineering time: Unrestricted access to programming, configuration and application examples
- Manuals and update info always available: Online Support brings together all technical information and our know-how about your products
- Concrete clear answers: Thanks to FAQs, simple search mechanisms and application examples
How it works
Your Siemens Contact Person is happy to answer questions on the Online Support.